Handling a Client Complaint

客戶：我要投訴！我上個月訂咗一批貨，但係已經遲咗兩個禮拜仲未到，嚴重影響我哋嘅生產計劃！

haak3 wu6: ngo5 jiu3 tau4 sou3! ngo5 soeng6 go3 jyut6 deng6 zo2 jat1 paat1 fo3, daan6 hai6 ji5 ging1 ci4 zo2 loeng5 go3 lai5 baai3 zung6 mei6 dou3, jim4 zung6 jing2 hoeng2 ngo5 dei6 ge3 sang1 caan2 gai3 waak6!

Client: I want to make a complaint! I ordered a batch of goods last month, but it's already two weeks late and still hasn't arrived — this is seriously affecting our production plan!

客服主任：黃先生，非常抱歉令你有咁嘅困擾。我係客服主任林志豪，我會親自處理呢個問題。

haak3 fu6 zyu2 jam6: wong4 sin1 saang1, fei1 soeng4 bou6 hip3 ling6 nei5 jau5 gam2 ge3 kwan3 nou4. ngo5 hai6 haak3 fu6 zyu2 jam6 lam4 zi3 hou4, ngo5 wui5 can1 zi6 cyu5 lei5 ni1 go3 man6 tai4.

Customer Service Manager: Mr Wong, I sincerely apologize for this inconvenience. I'm the Customer Service Manager, Lam Chi-ho, and I will personally handle this issue.

客戶：你哋已經影響咗我哋嘅客戶關係，損失非常嚴重。我需要立即知道貨喺邊度，幾時到。

haak3 wu6: nei5 dei6 ji5 ging1 jing2 hoeng2 zo2 ngo5 dei6 ge3 haak3 wu6 gwaan1 hai6, syun2 sat1 fei1 soeng4 jim4 zung6. ngo5 seoi1 jiu3 lap6 zik1 zi1 dou3 fo3 hai2 bin1 dou6, gei2 si4 dou3.

Client: You've already damaged our client relationships and the losses are very serious. I need to know immediately where the goods are and when they'll arrive.

林主任：我而家即刻追查物流狀況。根據系統，貨物喺海關清關遇到延誤，預計後天可以送到。

lam4 zyu2 jam6: ngo5 ji4 gaa1 zik1 haak1 zeoi1 caa4 mat6 lau4 zong6 fong3. gan1 geoi3 hai6 tung2, fo3 mat6 hai2 hoi2 gwaan1 cing1 gwaan1 jyu6 dou3 jin4 mou6, jyu6 gai3 hau6 tin1 ho2 ji5 sung3 dou3.

Manager Lam: I'll investigate the logistics situation right now. According to our system, the goods were delayed in customs clearance — delivery is expected the day after tomorrow.

林主任：為咗補償你哋嘅損失，我哋會免費提供特快送貨服務，並且退回部分貨運費用。係咪接受得到？

lam4 zyu2 jam6: wai6 zo2 bou2 soeng4 nei5 dei6 ge3 syun2 sat1, ngo5 dei6 wui5 min5 fai3 tai4 gung1 dak6 faai3 sung3 fo3 fuk6 mou6, bing6 ce2 teoi3 wui4 bou6 fan6 fo3 wan6 fai3 jung6. hai6 m4 hai6 zip3 sau6 dak1 dou2?

Manager Lam: To compensate for your losses, we'll provide express delivery at no charge and refund part of the shipping costs. Is that acceptable?